1. The buyer may return the goods by exercising his right to withdraw from the contract within 14 (fourteen) days without citing any condition whatsoever in line with the Consumer Protection Law no. 6502 after he takes delivery of the good(s) purchased by it from the cargo company.

In order to exercise his right to withdraw, he may launch the procedure to return the product(s) in the “Cancellation and Return” option available on My Orders -> Order Detail at www.ozdisan.com.

If the product(s) to be returned under that right shall be sent via the cargo company with which the seller has a deal, no cargo fee shall be charged to the buyer.

Conditions for returns are as follows:

a) The “Reasons for Return“ under the “Cancellation and Return” tab should be completed in full in order to administer the process fast and completely.

b) A return request should be made at the latest within 14 (fourteen) days following the delivery by the cargo company of the order to the buyer. Unless the procedure for return is launched within that term, the right to withdraw shall become null and void.

c) Pursuant to the Tax Procedure Code no. 385, the “return” sections at the bottom of the invoice for product(s) shall be completed and signed, and the products should be returned within 10 (ten) days following the date on which the withdrawal notice together with the delivery note, if any, are received.

d) In the case of returns where the invoice is issued to a legal person, a return invoice should be sent. No corporate return is made without return invoice.

e) Original packages and/ or packages prepared by the seller must be in unpacked, not tampered, undamaged condition with the bandrols remaining intact and not torn. The return of a product shall not be acceptable if these conditions are not met.

f) The return of any custom design product shall not be accepted. The return of this kind of products is not possible because they are customarily and exclusively designed during the production stage.

g) Özdisan Reel packaging type is designed specifically based on the buyer demand. Therefore, unless there is an error attributable to the seller, the return of this kind of customized products is not possible.

2. When conditions above are met, returned product(s) shall be inspected by the seller, and where necessary, by their manufacturer, to see if they are eligible for return. This inspection may take a time between 1 (one) and 14 (fourteen) days.
Where the return is found to be acceptable, the product price shall be refunded through the payment method that the buyer has used to make the payment originally. This may take 10 (ten) days in maximum. In the case of refunds to the Debit Card or Credit Card, the seller may not be held liable for delays attributable to the bank.

3. If the Buyer chooses, at its own explicit request, a special, expedited, express, or any other delivery method that is more costly than the standard delivery method offered by the Seller, then, in the event the Buyer exercises its right of withdrawal with respect to the relevant order, the Seller's obligation to reimburse delivery costs shall be limited to the cost of the standard delivery method. Any additional charges exceeding the cost of the standard delivery method, including but not limited to special delivery, transportation, courier, express shipping, or similar fees incurred as a result of the Buyer's selected delivery method, shall not be refundable, as such charges relate to services performed at the Buyer's explicit request and are not capable of being reversed. The Buyer hereby acknowledges, declares, and undertakes that such additional delivery charges shall not be refunded in the event of exercising the right of withdrawal.

4. In the case of a decrease in the value of the product that is received by the buyer or if the return becomes impossible, then this will not prevent the exercise of the withdrawal right. But, if the loss in value or the impossibility to return is attributable to a buyer fault, then the buyer shall be obliged to indemnify the seller against the loss of value in the good or the value itself. Where the seller is in the opinion that the goods return by the buyer are not an acceptable condition, it shall be obliged to inform the buyer about it at the latest within 3 (three) days following the date on which the delivery of goods is accepted by the seller.

5. In the case of card purchases, if the good or service is to be returned, then the seller may not make cash refund to the buyer as this is not allowed under its agreement with the bank. The seller shall notify the return to the bank via the applicable software and shall refund the return price to the bank in cash or as a set-off.

Refunds to the credit card shall take place in line with the bank’s applicable procedures and it shall be under the bank’s responsibility. The seller may not be held liable for delays attributable to the bank.

6. Under the scope of transactions not covered by Law No. 6502 on the Protection of Consumers, matters related to defects, hidden defects, or returns are governed by the provisions of the Turkish Code of Obligations. However, if the transaction has a commercial nature, the provisions of the Turkish Commercial Code shall apply.

7. If SENSECAP M1 LORAWAN GATEAWAY is among the products that are ordered by the Buyer at www.ozdisan.com, the Buyer shall be deemed to have accepted the articles set out in ANNEX-1 Protocol in addition to this contract.